Luxury Front Office Manager | Guest Experience Leader

The Caledonian Edinburgh; City of Edinburgh; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Free meals on duty

F&B discounts

Travel program for staff

Job summary

The Caledonian Edinburgh is seeking a Front of House Manager to lead daily Front Office operations and inspire exceptional service from arrival to departure in Edinburgh.

We are looking for an experienced leader with luxury hospitality expertise, a strong focus on guest satisfaction, and a track record of developing high-performing teams within a dynamic hotel environment. This role offers progression within a renowned hospitality brand.

Qualifications

• Experienced in leading luxury Front Office teams.
• Strong guest service and decision-making skills.
• Proven coaching and performance leadership experience.
• Organised, commercially aware and operationally confident.
• Adaptable and resilient in a dynamic hotel environment.

Responsibilities

• Lead Front Office operations to luxury service standards.
• Support strategic objectives and act as senior cover when required.
• Drive guest satisfaction, team engagement and occupancy performance.
• Coach, develop and support team performance and succession.
• Ensure financial accuracy, security and policy compliance.

Skills

Front Office leadership

Luxury hospitality

Guest service

People management

Coaching & performance leadership

Operational excellence

Job description

The Caledonian Edinburgh is seeking a Front of House Manager to lead daily Front Office operations and inspire exceptional service from arrival to departure in Edinburgh.

We are looking for an experienced leader with luxury hospitality expertise, a strong focus on guest satisfaction, and a track record of developing high-performing teams within a dynamic hotel environment. This role offers progression within a renowned hospitality brand.