Luxury Front Office Manager - Guest Experience Leader

Klarent Hospitality Limited; City of Edinburgh; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary + Bonus

Free meals on duty

Discounted F&B at venues

Job summary

The Caledonian Edinburgh, part of Klarent Hospitality Limited, is seeking a Front of House Manager to lead daily Front Office operations and inspire exceptional service from arrival to departure. You will oversee shift execution, optimise occupancy, and drive guest satisfaction in a luxury hotel environment.

As a senior Front Office leader, you will coach teams, ensure financial accuracy and policy compliance, and act as senior cover when required, all while championing the brand standards and

Qualifications

• Experienced leader in luxury Front Office operations.
• Strong focus on guest satisfaction and service quality.

Responsibilities

• Lead Front Office operations in line with luxury service standards.
• Provide senior cover and support strategic objectives.
• Drive guest satisfaction, team engagement and operational excellence.
• Ensure smooth arrivals, departures and occupancy performance.
• Champion brand standards and service culture.

Skills

Luxury hospitality

Front Office leadership

Guest service excellence

Job description

The Caledonian Edinburgh, part of Klarent Hospitality Limited, is seeking a Front of House Manager to lead daily Front Office operations and inspire exceptional service from arrival to departure. You will oversee shift execution, optimise occupancy, and drive guest satisfaction in a luxury hotel environment.

As a senior Front Office leader, you will coach teams, ensure financial accuracy and policy compliance, and act as senior cover when required, all while championing the brand standards and