Luxury Front of House Leader: Exceptional Guest Experience

Relais & Châteaux; Torridon; On-site; GBP 36,000 - 41,000; Full time

Benefits offered by this job

Wellbeing grant

Pension contributions

Employee assistance program

Team events

Discounts on hotel stays

Job summary

The Torridon in Scotland is seeking an exceptional Front of House Manager to lead our guest-facing team at a world‑leading luxury hotel. This senior role oversees the entire guest journey, from pre-arrival to post-stay follow-up, ensuring warmth, high standards and memorable experiences for every guest.

You will coach and support our Front of House team, working closely with other departments to deliver seamless, personal service and uphold our commitment to outstanding hospitality in a stunning

Qualifications

• An experienced hospitality leader with a passion for luxury guest service.
• Proven ability to coach and develop high-performing teams.
• Strong communication and decision-making in a busy guest-facing environment.

Responsibilities

• Oversee the full guest journey from pre-arrival to post-stay follow-up.
• Lead, coach and support the Front of House team to deliver faultless service.
• Collaborate with hotel departments to ensure seamless, personal and memorable stays.

Skills

Hospitality leadership

Luxury service

Team coaching

Communication

Job description

The Torridon in Scotland is seeking an exceptional Front of House Manager to lead our guest-facing team at a world‑leading luxury hotel. This senior role oversees the entire guest journey, from pre-arrival to post-stay follow-up, ensuring warmth, high standards and memorable experiences for every guest.

You will coach and support our Front of House team, working closely with other departments to deliver seamless, personal service and uphold our commitment to outstanding hospitality in a stunning