Front Of House Manager

Klarent Hospitality Limited; City of Edinburgh; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary + Bonus

Free meals on duty

Discounted F&B at venues

Job summary

The Caledonian Edinburgh, part of Klarent Hospitality Limited, is seeking a Front of House Manager to lead daily Front Office operations and inspire exceptional service from arrival to departure. You will oversee shift execution, optimise occupancy, and drive guest satisfaction in a luxury hotel environment.

As a senior Front Office leader, you will coach teams, ensure financial accuracy and policy compliance, and act as senior cover when required, all while championing the brand standards and

Qualifications

• Experienced leader in luxury Front Office operations.
• Strong focus on guest satisfaction and service quality.

Responsibilities

• Lead Front Office operations in line with luxury service standards.
• Provide senior cover and support strategic objectives.
• Drive guest satisfaction, team engagement and operational excellence.
• Ensure smooth arrivals, departures and occupancy performance.
• Champion brand standards and service culture.

Skills

Luxury hospitality

Front Office leadership

Guest service excellence

Job description

At The Caledonian Edinburgh, Front Office teams deliver polished, personalised service that defines the guest experience. We are seeking a Front of House Manager to lead daily operations and inspire exceptional service from arrival to departure.

The Person:

• An experienced Front Office leader with luxury hospitality expertise
• Guest-focused, composed and confident in decision-making
• Strong people manager with coaching and performance leadership skills
• Organised, commercially aware and operationally confident
• Adaptable and resilient in a dynamic hotel environment

The Role:

• Lead Front Office operations in line with luxury service standards
• Support strategic objectives and act as senior cover when required
• Drive guest satisfaction, team engagement and operational excellence
• Ensure smooth arrivals, departures and occupancy performance
• Champion brand standards and service culture

Key Responsibilities:

• Supervise Front Office teams and daily shift execution
• Manage room allocation, occupancy and overbooking levels
• Resolve guest feedback proactively and professionally
• Coach, develop and support team performance and succession
• Ensure financial accuracy, security and policy compliance

The Benefits:

• Competitive Salary+ Bonus
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues - The Court & Caley Bar
• Discounted use of Leisure Facilities
• Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&Cs apply
• 28 Days of Annual Leave, increasing with long service
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

Why Join Us

At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.

Begin your journey with one of Edinburgh’s most iconic hotels.

Learn more: www.klarenthospitality.com/careers