Front Of House Manager

The Caledonian Hotel; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Free and healthy meals when on duty

50% off our Food & Beverage Venues – “

Discounted use of Leisure Facilities

Go Hilton Team Member Travel Program,

28 Days of Annual Leave

Job summary

The Caledonian Edinburgh, part of Klarent Hospitality, seeks a Front of House Manager to lead daily operations and inspire service excellence from arrival to departure.

You will drive guest satisfaction, coach teams, and ensure luxury standards across all Front Office activities in a busy Edinburgh hotel environment.

Qualifications

• Front Office leadership experience in luxury hospitality.
• Guest-focused and confident in decision-making.
• Strong people management and coaching skills.
• Organised, commercially aware and operationally confident.
• Adaptable in a dynamic hotel environment.

Responsibilities

• Lead Front Office operations to luxury standards.
• Serve as senior cover when required.
• Drive guest satisfaction and team engagement.
• Ensure smooth arrivals, departures and occupancy.
• Champion brand standards and service culture.
• Supervise Front Office teams and shift execution.
• Manage room allocation and occupancy levels.
• Address guest feedback proactively.
• Develop and support team performance.

Skills

Front Office leadership

Guest-focused

People management

Decision-making under pressure

Operational excellence

Brand standards

Job description

Shift pattern: Variation of Shifts, Including Weekends

Posted date: 21/10/2026

At The Caledonian Edinburgh, Front Office teams deliver polished, personalised service that defines the guest experience. We are seeking a

Front of House Manager to lead daily operations and inspire exceptional service from arrival to departure.

The Person:

• An experienced Front Office leader with luxury hospitality expertise
• Guest-focused, composed and confident in decision-making
• Strong people manager with coaching and performance leadership skills
• Organised, commercially aware and operationally confident
• Adaptable and resilient in a dynamic hotel environment

The Role:

• Lead Front Office operations in line with luxury service standards
• Support strategic objectives and act as senior cover when required
• Drive guest satisfaction, team engagement and operational excellence
• Ensure smooth arrivals, departures and occupancy performance
• Champion brand standards and service culture

Key Responsibilities:

• Supervise Front Office teams and daily shift execution
• Manage room allocation, occupancy and overbooking levels
• Resolve guest feedback proactively and professionally
• Coach, develop and support team performance and succession
• Ensure financial accuracy, security and policy compliance

The Benefits:

• Competitive Salary+ Bonus
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Days of Annual Leave, increasing with long service
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

Why Join Us

At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.

Begin your journey with one of Edinburgh’s most iconic hotels.