Luxury Front Office Manager — Flexible Hours & Perks

Staycity Group; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Paid family leave (>1 year)

Flexible working patterns

Bonus scheme based on core values and

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work scheme

Education Support

Volunteer days: 2 paid days

Employee Assistance Program (EAP)

Job summary

Wilde, a dynamic aparthotel operator in Europe, is seeking a Front Office Manager to lead the front desk at our London property. You will oversee daily operations, ensure seamless guest experiences, and collaborate with all departments to maintain high service standards.

With 4+ years in luxury hotel front office, supervisory experience, and a passion for hospitality, you will mentor staff, respond swiftly to guest feedback, and uphold Wilde's brand values while driving operational excellence.

Qualifications

• 4+ years front office experience within a lifestyle or luxury hotel; managerial or supervisory experience preferred.
• Local market knowledge is preferred.
• Adaptability: respond quickly to feedback, guest needs, and operational demands.

Responsibilities

• To ensure the smooth running of the front desk on a daily basis, liaising between the guests and all other departments in a very clear manner.
• Monitor and address feedback from guest satisfaction surveys and third-party websites; resolve disputes professionally and implement actions plans.
• Verify payments upon check-in or guarantee reservations following established procedures for various payment methods.
• Anticipate and address issues to safeguard guest well-being and satisfaction throughout their stay.
• Take responsibility for Health and Safety while on shift, and manage team members.
• Demonstrate commitment to sustainability criteria set by Staycity Group and external programmes such as Green Key.

Skills

Front office management

Guest service

Team leadership

Adaptability

Job description

Wilde, a dynamic aparthotel operator in Europe, is seeking a Front Office Manager to lead the front desk at our London property. You will oversee daily operations, ensure seamless guest experiences, and collaborate with all departments to maintain high service standards.

With 4+ years in luxury hotel front office, supervisory experience, and a passion for hospitality, you will mentor staff, respond swiftly to guest feedback, and uphold Wilde's brand values while driving operational excellence.