Luxury Front Office Manager - Guest Experience Leader

Hosco; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Hosco's Hotel California in London seeks a Front Office Manager to lead our front‑of‑house operations, delivering unparalleled luxury service. You will oversee reception, concierge, and guest relations, mentor a high‑performing team, and ensure flawless guest journeys from reservation to departure in a storied five‑star environment.

Responsibilities include managing budgets, optimizing revenue, handling VIP requests with discretion, and collaborating with other departments to sustain our

Qualifications

• Experience leading front‑of‑house teams in luxury hospitality.
• Proven ability to deliver exceptional guest experiences in five‑star settings.
• Strong leadership and people management skills.

Responsibilities

• Oversee reception, concierge and guest relations operations.
• Lead, inspire and develop front office team for premium service.
• Manage budgets, revenue optimization and operational efficiency.
• Handle VIP arrangements and discretionary guest requests.
• Collaborate with other departments to create cohesive guest experiences.

Job description

Hosco's Hotel California in London seeks a Front Office Manager to lead our front‑of‑house operations, delivering unparalleled luxury service. You will oversee reception, concierge, and guest relations, mentor a high‑performing team, and ensure flawless guest journeys from reservation to departure in a storied five‑star environment.

Responsibilities include managing budgets, optimizing revenue, handling VIP requests with discretion, and collaborating with other departments to sustain our