Guest Experience Manager - Luxe Aparthotels

Staycity Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Paid family leave

Maternity Leave: 26 weeks fully paid

Paternity Leave: 6 weeks fully paid

Surrogacy Leave: 24 weeks fully paid

Adoptive Leave: 24 weeks fully paid

Flexible working patterns

Bonus scheme

Discounted overnight rates

Refer and earn scheme

Cycle to work scheme

Education Support

Volunteer Days

EAP

Job summary

Wilde is seeking a Guest Services Manager to lead the Guest Services Hosts across reception, lobby and R&B spaces. You’ll thrive in a fast-paced, evolving environment and help create memorable experiences for guests while upholding brand standards.

Bring 2+ years in a similar role, genuine hospitality passion, and a collaborative mindset as you drive daily operations and guest satisfaction within Wilde’s iconic spaces.

Qualifications

• 2+ years’ experience in a similar role in hospitality or lifestyle hotels.
• Knowledge of Front Office operations.
• F&B/Barista experience preferred, with training available.

Responsibilities

• Oversee guest services across reception, lobby and public areas.
• Lead and support Guest Services Hosts to ensure seamless guest interactions.
• Maintain high standards of cleanliness, organization and service quality.
• Coordinate daily operations, including wastage reporting and room service coordination.
• Represent the Wilde brand with energy, flair and guest-centric hospitality.
• Collaborate with other departments to deliver memorable guest experiences.

Job description

Wilde is seeking a Guest Services Manager to lead the Guest Services Hosts across reception, lobby and R&B spaces. You’ll thrive in a fast-paced, evolving environment and help create memorable experiences for guests while upholding brand standards.

Bring 2+ years in a similar role, genuine hospitality passion, and a collaborative mindset as you drive daily operations and guest satisfaction within Wilde’s iconic spaces.