Luxury Front Office Manager — Mayfair Hotel (Opera Pro)

Goldenkeys; Greater London; On-site; GBP 33,000 - 35,000; Full time

Job summary

Goldenkeys in London is seeking an exceptional Reception Manager to lead a 13-person Front Office team in a busy Mayfair luxury hotel. The role focuses on delivering warm, polished, personalised service and flawless guest experiences for a discerning clientele.

The ideal candidate will have strong Front Office leadership in a 5-star setting, solid Opera PMS experience, and a natural host personality. This on-site position requires flexibility to cover a demanding schedule and maintain exemplary

Qualifications

• Experience in Front Office or Reception management within a luxury hotel.
• Opera PMS experience is essential for this position.
• Strong guest relations and communication skills.
• Ability to lead from the front and motivate a team.
• London-based luxury hospitality experience desirable.

Responsibilities

• Leading, motivating and developing a Reception team of 13.
• Ensuring exceptional 5-star guest service on every shift.
• Being a visible and engaging presence in the lobby and at Reception.
• Handling VIP guests, special requests and guest queries with confidence.
• Managing daily Reception operations and maintaining high standards.
• Coaching and developing your team.
• Collaborating with other departments to ensure a seamless guest journey.
• Addressing guest feedback and resolving issues professionally.
• Ensuring Front Office procedures and standards are followed.
• Using Opera confidently as part of daily operation.

Skills

Front Office leadership

Guest relations

Communication

Team motivation

Tools

Opera PMS

Job description

Goldenkeys in London is seeking an exceptional Reception Manager to lead a 13-person Front Office team in a busy Mayfair luxury hotel. The role focuses on delivering warm, polished, personalised service and flawless guest experiences for a discerning clientele.

The ideal candidate will have strong Front Office leadership in a 5-star setting, solid Opera PMS experience, and a natural host personality. This on-site position requires flexibility to cover a demanding schedule and maintain exemplary