General Manager - Operations Performance

Staycity Group; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Paid maternity leave

Paternity leave

Surrogacy leave

Adoptive leave

Annual bonus

Discounted overnight stays for you and

Job summary

Wilde seeks a General Manager - Operations Performance to support across its Wilde properties. You will elevate the guest journey by leading a consistent brand-led operation, working with European Operations Director and Head of New Openings to optimize performance and ways of working across the hotels portfolio.

The ideal candidate is London or UK-based with travel to Wilde properties across the UK and Europe. You will collaborate with multiple departments to drive results and develop teams.

Qualifications

• 5+ years in a general management role within a lifestyle/luxury hotel or aparthotel.
• Ability to lead with kindness and clarity.
• Forward‑thinking and innovative with operations improvements.
• Energetic, flexible, and adaptable to pace.
• Decision‑making under pressure with a data‑driven mindset.
• Experience training and guiding teams.
• Bachelor's degree in Hospitality Management preferred.

Responsibilities

• Lead interim or supplementary General Manager deployments across Wilde properties.
• Drive improvements in guest experience, financial performance, compliance, and team capability.
• Act as a flexible operational resource moving between properties as needed.
• Collaborate with Design & Refurbishments, F&B, Brand Ops, Sales & Revenue, Finance and People teams.

Skills

Leadership

General management

Strategic thinking

Team development

Decision making

Education

Hospitality degree

Job description

Wilde is a thriving and rapidly expanding Aparthotel operator, making waves across the heart of European cities like London, Berlin, Edinburgh, Lisbon, Vienna and soon to be Porto, Amsterdam, and many more. At Wilde, we're not just another Aparthotel brand, we're a diverse and inclusive team that encourages you to bring your unique self to work. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. If you're a leader who's as passionate about making guests smile as we are, and if you have a warm, human touch, and a passion for hospitality, we'd love to hear from you.

We are seeking an experienced General Manager- Operations Performance to support across our Wilde properties. This role will focus on supporting our General Managers to elevate the guest journey by leading a consistent brand-led Operation. This individual will work closely with our European Operations Director and Head of New Openings to optimise performance and ways of working across our established hotels portfolio, as well as supporting our pre‑opening teams. Our General Manager – Operations Performance will work collaboratively with teams across the business including Design and Refurbishments, Food & Beverage, Brand Operations, Sales and Revenue, Finance and the People team.

The ideal candidate will be London or wider UK based, with the flexibility and willingness to travel as required to our various Wilde properties across UK and Europe.

Benefits

• Paid Maternity, Surrogacy, Adoptive & Paternity leave as follows:
• Maternity Leave: 26 weeks fully paid (>1 year of service)
• Paternity Leave: 6 weeks fully paid (>1 year of service)
• Surrogacy Leave: 24 weeks fully paid (>1 year of service)
• Adoptive Leave: 24 weeks fully paid (>1 year of service)
• Generous holiday allowance
• Annual Bonus, based on your contribution and impact
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme if you successfully refer a friend to work with us
• Volunteer days: 2 paid volunteer days per year to support causes in your local community
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

What You Can Do For Us

• Support underperforming or transitioning hotels by deploying as an interim or supplementary General Manager
• Drive measurable improvement across guest experience, financial performance, compliance, and team capability
• Act as a flexible operational resource, moving between properties as business needs dictate
• Cultivate collaborative relationships with multiple departments in different locations across our Wilde properties, fostering effective communication and teamwork across the organisation

Guest Experience

• Drive improvement in guest satisfaction scores (review platforms, brand audits, NPS)
• Identify root causes of service declines and implement sustainable fixes
• Model and embed a guest‑first culture across all departments

Financial Performance

• Analyse P&L, identify cost and revenue opportunities, and implement corrective action plans
• Monitor financial KPIs and improve performance

Compliance & Health and Safety

• Ensure properties meet all legislative requirements including H&S, fire, food safety, and licensing

Team Development

• Assess team capability quickly and prioritise training support
• Coach existing managers to build lasting competence
• Recruit or stabilise teams during periods of vacancy or high turnover

Required Skills And Experience

• Proven leadership experience and 5+ years in a similar general management role within a lifestyle/luxury hotel or aparthotel - this is essential for success in this role
• Humble and approachable, fostering a positive and inclusive work environment
• Forward‑thinking and innovative, always looking for opportunities to improve operations
• Energetic, flexible, and adaptable to changing circumstances - we move at pace!
• Ability to adapt effectively and make decisions under pressure
• Proficiency in engaging in strategic business discussions at a higher level
• Demonstrated success in driving revenues through the strategic management of commercial initiatives
• Demonstrable ability to motivate, appraise, support and challenge a team to deliver world‑class results on every aspect of the business
• Experience in providing training, guidance, and support teams
• A bachelor's degree in Hospitality Management or a related field is preferred

If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data‑driven decision‑making skills, we'd love to hear from you!

So, join Wilde on this exciting and ever‑evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.