Guest Services Manager - Nights

Staycity Group; City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Bonus scheme

Discounted rates for stays

Refer and earn

Cycle to work

Education Support

Volunteer days

Employee Assistance Program

Birthday day off

Job summary

Wilde in Edinburgh is seeking hospitality professionals to join our dynamic lobby, bar, and host stand, delivering warm, efficient service and crafting memorable guest experiences.

The role requires knowledge of Front Office operations, 2+ years in a similar role, and a willingness to learn barista duties. Training is provided with opportunities for growth within our expanding aparthotel brand.

Qualifications

• 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector is required.
• Knowledge of Front Office operations.
• Some previous F&B/Barista experience is preferred but training can be provided.

Responsibilities

• Welcome guests in a warm and friendly manner across lobby, bar and host stand.
• Maintain smooth operations and communications between departments to deliver excellent service.
• Assist with guest requests, check-in/check-out, and upholding brand standards.

Skills

Front Office operations

Guest service

Barista experience

Job description

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have

• 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector is required
• Knowledge of Front Office operations
• Some previous F&B/Barista experience is preferred but training can be provided

What you can do for us

• Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
• Set the Mood: You’re responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
• Master Every Shift: Whether you're opening, swinging, or closing, you’re in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked, including health & safety and complaints management
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.