Luxury Front Office Host – Elevate Guest Experiences

Oetker Hotels; Greater London; Sur place; GBP 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Complimentary meals on duty

Cycle to Work scheme

Flu vaccinations

Discounted F&B and Club & Spa

Résumé du poste

The Lanesborough, part of Oetker Hotels Masterpiece Collection in London, seeks a guest‑driven Front Office professional. You will be the first and last point of contact for guests, delivering personalised service in a fast-paced luxury environment.

Strong English skills and immaculate grooming are essential, with a preference for a second language and Opera system familiarity. Join a renowned landmark near Hyde Park, enjoy premium benefits, and contribute to a culture of genuine hospitality and

Qualifications

• Fluent English with strong communication skills.
• Second language would be an advantage.
• Immaculate grooming standards expected.
• Proven track record in delivering exceptional guest service.
• Willingness to work a 24-hour roster when required.
• Familiarity with the Opera property management system preferred.

Responsabilités

• Act as the first and last point of contact for guests in a fast-paced luxury setting.
• Deliver personalised service with professionalism, warmth and attention to detail.
• Collaborate with front office and other departments to ensure seamless guest experiences.

Connaissances

Excellent English

Second language preferred

Immaculate grooming

Customer service excellence

Ability to work 24h roster

Opera system knowledge

Outils

Opera

Description du poste

The Lanesborough, part of Oetker Hotels Masterpiece Collection in London, seeks a guest‑driven Front Office professional. You will be the first and last point of contact for guests, delivering personalised service in a fast-paced luxury environment.

Strong English skills and immaculate grooming are essential, with a preference for a second language and Opera system familiarity. Join a renowned landmark near Hyde Park, enjoy premium benefits, and contribute to a culture of genuine hospitality and