Luxury Front Office Agent: Elevate Guest Experience

Bvlgari Hotel London; City of Westminster; On-site; GBP 26,000 - 32,000; Full time

Job summary

Bvlgari Hotel London in Knightsbridge seeks a Front Office Agent to welcome guests with warmth, professionalism and discretion from arrival to departure. You will manage check-in and check-out, handle guest enquiries, and work closely with Reservations, Housekeeping and other departments to deliver a seamless, luxury guest journey.

Fluency in English is essential; additional languages are advantageous. A polished appearance and calm, proactive approach are required to thrive in a fast-paced,

Qualifications

• Front Office or guest-facing hospitality experience.
• Confident English communication; additional languages are advantageous.
• Immaculate presentation and professional demeanor.

Responsibilities

• Deliver courteous, personalised check-in and check-out.
• Manage guest accounts, payments and cashiering with accuracy.
• Coordinate room assignments and respond to guest requests with discretion.
• Maintain knowledge of hotel facilities, services and promotions.
• Liaise with Reservations, Housekeeping and Engineering to anticipate needs.

Skills

Front Office experience

Customer service

English proficiency

Job description

Bvlgari Hotel London in Knightsbridge seeks a Front Office Agent to welcome guests with warmth, professionalism and discretion from arrival to departure. You will manage check-in and check-out, handle guest enquiries, and work closely with Reservations, Housekeeping and other departments to deliver a seamless, luxury guest journey.

Fluency in English is essential; additional languages are advantageous. A polished appearance and calm, proactive approach are required to thrive in a fast-paced,