Lobby Host Rooms · The Lanesborough

Oetker Hotel Management Company GmbH; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Complimentary meals on duty

Cycle to Work scheme

Discounted F&B and spa treatments

Life Insurance

Enhanced Pension Scheme

Free dry cleaning

Retail discounts around Victoria

Job summary

The Lanesborough is inviting hospitality professionals to join our Front Office Team in London. You will be the first and last point of contact for guests, delivering personalised service with warmth and precision in a luxury environment.

The ideal candidate has prior Front Office experience in 4* or 5* properties, excellent English, and a proactive approach. A second language and Opera system knowledge are advantageous.

Qualifications

• Previous Front Office experience in a 4* or 5* property is essential.
• Excellent command of English; a second language is preferred.
• Immaculate grooming standards and a proactive customer service mindset.
• Ability to work on own initiative and as part of a fast-paced luxury team.
• Flexible and available to work a 24-hour roster when required.
• Knowledge of Opera system is preferred.

Skills

Front Office experience

Customer service

Excellent communication

English language

Second language (preferred)

Attention to detail

Initiative

Opera system knowledge (preferred)

Tools

Opera PMS (Opera)

Job description

We have an exceptional opportunity to join our Front Office Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Collection

Oetker hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

We are seeking an engaging and service-driven hospitality professional who is passionate about creating memorable guest experiences. As the first and last point of contact for many of our guests, you will be a confident communicator with a natural ability to make people feel welcome and valued. You will thrive in a fast-paced luxury environment, take pride in delivering personalised service, and consistently demonstrate professionalism, attention to detail, and genuine warmth. A proactive approach, strong interpersonal skills, and a passion for exceeding guest expectations are essential for success in this role.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes.

• Previous experience within Front Office in a 4* or 5* establishment is essential and experience in the luxury London market would be preferred.
• Excellent command of the English language and a second language would be preferred
• Immaculate grooming standards
• Show drive for Excellent Customer Service
• Ability to work on own initiative is essential
• Be available, flexible and willing to work a 24h roaster when required
• Knowledge of Opera system would be preferred

In return

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
• EAP – Employee Assistance Programme

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.