Guest Experience Host - Luxury Front Desk

Oetker Hotel Management Company GmbH; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Complimentary meals on duty

Cycle to Work scheme

Discounted F&B and spa treatments

Life Insurance

Enhanced Pension Scheme

Free dry cleaning

Retail discounts around Victoria

Job summary

The Lanesborough is inviting hospitality professionals to join our Front Office Team in London. You will be the first and last point of contact for guests, delivering personalised service with warmth and precision in a luxury environment.

The ideal candidate has prior Front Office experience in 4* or 5* properties, excellent English, and a proactive approach. A second language and Opera system knowledge are advantageous.

Qualifications

• Previous Front Office experience in a 4* or 5* property is essential.
• Excellent command of English; a second language is preferred.
• Immaculate grooming standards and a proactive customer service mindset.
• Ability to work on own initiative and as part of a fast-paced luxury team.
• Flexible and available to work a 24-hour roster when required.
• Knowledge of Opera system is preferred.

Skills

Front Office experience

Customer service

Excellent communication

English language

Second language (preferred)

Attention to detail

Initiative

Opera system knowledge (preferred)

Tools

Opera PMS (Opera)

Job description

The Lanesborough is inviting hospitality professionals to join our Front Office Team in London. You will be the first and last point of contact for guests, delivering personalised service with warmth and precision in a luxury environment.

The ideal candidate has prior Front Office experience in 4* or 5* properties, excellent English, and a proactive approach. A second language and Opera system knowledge are advantageous.