Spa Concierge: Elevate Guest Journeys at a Luxury Spa

Threadneedles Hotel; Bath; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Service Charge

Incentive Payments

Referral Bonus

Generous Holiday Allowance increase

Recognition Programs

Career Investment

Learning and Development

Financial Wellbeing

Health and Wellbeing

Healthcare Package

Future Planning

Exclusive YTL Perks

Job summary

The Gainsborough Bath Spa is seeking a Spa Concierge who is guest-focused and impeccably presented to ensure our guests enjoy a relaxing spa experience. You will oversee the guest journey around the spa and help maintain the ambience in the pool areas.

We expect a warm, welcoming personality and a commitment to first-class service, with shifts across daytime, evenings and weekends. Join our luxury Bath hotel and enjoy development opportunities and benefits within a historic setting.

Qualifications

• Previous experience in hospitality or spa environments.
• Strong communication and guest service skills.
• Ability to maintain ambience and guest journey throughout the spa.

Responsibilities

• Manage the guest’s journey around the Spa and assist in maintaining the ambience in the pool areas.
• Provide a first‑class service to all guests with a warm, welcoming manner.
• Support spa operations during daytime, evening and weekend shifts.

Skills

Customer service

Guest experience

Hospitality

Job description

The Gainsborough Bath Spa is seeking a Spa Concierge who is guest-focused and impeccably presented to ensure our guests enjoy a relaxing spa experience. You will oversee the guest journey around the spa and help maintain the ambience in the pool areas.

We expect a warm, welcoming personality and a commitment to first-class service, with shifts across daytime, evenings and weekends. Join our luxury Bath hotel and enjoy development opportunities and benefits within a historic setting.