Luxury Spa Front Desk & Guest Experience Specialist

Champneys; Tring; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Free parking

Complimentary Spa Day

50% discount on Champneys products

Discounted stays for you and family

Uniform provided

Job summary

Champneys Tring is seeking a Front of House Receptionist to warmly welcome guests and manage efficient check-in/out procedures. You will handle guest enquiries, process payments, and coordinate with other teams to ensure a seamless stay.

This full-time role offers training, a professional uniform, and access to Champneys facilities and benefits as part of a supportive team in a luxury spa environment.

Qualifications

• Excellent communication and customer service skills.
• Calm and solutions focused when handling guest feedback or challenges.
• Strong attention to detail and ability to manage payments accurately.
• Previous reception or hospitality experience is desirable, but not essential – full training will be provided.

Responsibilities

• Delivering a warm, professional welcome and efficient check in experience.
• Managing guest check outs, payments, accounts and robe controls.
• Handling guest enquiries, resolving concerns and escalating where appropriate.
• Administering payments and end of day procedures in line with company guidelines.
• Preparing arrivals for future dates to ensure a seamless guest journey.
• Operating the switchboard and transferring calls professionally.
• Liaising closely with Housekeeping and other departments to support guest satisfaction.
• Supporting continuous improvement of reception performance and profitability.
• Completing administrative duties and attending training as required.
• Always working in line with Champneys’ policies, procedures and health & safety standards.

Skills

Communication

Customer service

Attention to detail

Cash handling

Tools

Switchboard

Job description

Champneys Tring is seeking a Front of House Receptionist to warmly welcome guests and manage efficient check-in/out procedures. You will handle guest enquiries, process payments, and coordinate with other teams to ensure a seamless stay.

This full-time role offers training, a professional uniform, and access to Champneys facilities and benefits as part of a supportive team in a luxury spa environment.