Luxury Fashion Sales Associate - Elevate Every Welcome

Frasers Group; Rushden; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Staff discount

Clear progression

Premium environment

Training and development

Job summary

Flannels, part of the Frasers Group, is seeking a Customer-Focused Sales Assistant to be the face of luxury retail. You'll welcome customers, understand their needs, and create moments of effortless luxury from the moment the doors open.

You will stay informed on collections and trends, present promotions and loyalty perks, and handle transactions with precision while maintaining flawless presentation. The role offers in-store induction, clear progression paths, a premium working environment,

Qualifications

• Confidence, energy, and a drive to deliver.
• Strong communication and people skills.
• Genuine passion for customer service.
• Team-first mindset for fast-paced retail.
• Reliability, flexibility, and adaptability.
• Genuine interest in designer and contemporary fashion.

Responsibilities

• Welcome every customer like they're walking into somewhere special.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that's consistent, considered, and unmistakably Flannels.
• Follow our policies and procedures. They're what keep the standard high.

Skills

Confidence

Communication skills

Customer service

Team mindset

Reliability

Fashion interest

Job description

Flannels, part of the Frasers Group, is seeking a Customer-Focused Sales Assistant to be the face of luxury retail. You'll welcome customers, understand their needs, and create moments of effortless luxury from the moment the doors open.

You will stay informed on collections and trends, present promotions and loyalty perks, and handle transactions with precision while maintaining flawless presentation. The role offers in-store induction, clear progression paths, a premium working environment,