Luxury Estate Concierge - 12 Month Contract

Ballymore Group; Greater London; Hybrid; GBP 17.000 - 22.000; Vollzeit

Zusammenfassung

Ballymore Group is recruiting a Concierge for Embassy Gardens, London, on a 12-month fixed-term contract. You will provide a high-level service to residents, manage security and building operations, and handle inquiries via multiple channels.

The role requires 42 hours per week (4 on, 4 off) with day and night shifts (07:00–19:00 or 19:00–07:00). The position pays £13.79 per hour and is based on-site in London.

Qualifikationen

• Polite and confident with a lot of patience.

Aufgaben

• Provide quality service to residents and handle requests efficiently.
• Assist with security of residents and the building to maintain safety.
• Handle inquiries via in person, email and phone in a timely, professional manner.
• Meet and greet residents, guests and clients, and maintain a welcoming presence.
• Ensure smooth operation of estate communications systems (telephone, radio, intercom).
• Control access, issue visitor parking permits, and explain onsite procedures.
• Communicate with security and cleaning staff about maintenance and cleanliness.
• Report security/health and safety issues and incidents accurately.
• Safekeep security keys and ensure proper authorization and GDPR compliance.
• Respond to resident enquiries via the b. Life system and manage tickets within time constraints.
• Handle residents' dry cleaning and laundry paperwork and returns.
• Conduct monthly stock checks of first-aid and concierge supplies.

Kenntnisse

Polite communication

Patience

Confidence

Jobbeschreibung

Ballymore Group is recruiting a Concierge for Embassy Gardens, London, on a 12-month fixed-term contract. You will provide a high-level service to residents, manage security and building operations, and handle inquiries via multiple channels.

The role requires 42 hours per week (4 on, 4 off) with day and night shifts (07:00–19:00 or 19:00–07:00). The position pays £13.79 per hour and is based on-site in London.