Luxury Customer Care Specialist – Styling & Support

ME AND EM LIMITED

Greater London

On-site

GBP 24,000 - 36,000

Full time

6 days ago

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Benefits offered by this job

33 days annual leave

Birthday day off

Pension Scheme

Group Life Insurance

Employee Assistance Programme

Staff discount

Volunteer Day

Cycle to Work Scheme

Eye Care Vouchers

Job summary

ME+EM is seeking a Customer Care Advisor to deliver warm, personalised, luxury-level service across phone, email, live chat and social channels. You will resolve queries with empathy, offer styling guidance, and contribute to a seamless customer journey.

You will process orders, refunds and exchanges, maintain accurate records in line with GDPR, and collaborate with Retail and internal teams to support daily operations in a fast-paced luxury environment.

Qualifications

A passion for luxury customer service and delivering memorable experiences.
Excellent communication skills with warmth and empathy.
Strong styling instinct or enthusiasm to develop collection knowledge.

Responsibilities

Deliver luxury service across phone, email, live chat and social channels.
Resolve customer queries with ownership and empathy, aiming for first-contact resolution.
Process orders, refunds, exchanges and returns with accuracy and GDPR-compliant record-keeping.
Maintain product knowledge and stay informed through store visits and briefings.
Collaborate with Retail and internal teams to support seamless daily operations.