Style Advisor

ME+EM Ltd; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Birthday off

Pension Scheme

Group Life Insurance

Employee Assistance Programme (EAP)

Cycle to Work Scheme

Real Living Wage Employer

Job summary

ME+EM Ltd is seeking a full-time Style Advisor for our Kings Road Store in London. The role requires flexibility to work across 7 days with 7.5 hour shifts and a focus on delivering an authentic and memorable service.

You will thrive in a dynamic team, communicate clearly, multitask effectively and adapt to high and low traffic patterns while upholding the ME+EM brand standards and visual merchandising. The position emphasizes customer relationships and styling expertise.

Qualifications

• Experience in a fast paced, high volume retail environment.
• Passion for fashion and providing outstanding customer service.

Responsibilities

• Provide the best experience through speed and accuracy.
• Follow brand dress code and represent ME+EM at all times.
• Continually improve product knowledge and research products online.
• Assist customers in-store or online with product requests.
• Build confident, lasting relationships with customers.
• Carry out personal styling sessions with confidence.
• Style and outfit recommendations to customers.
• Escalate complaints to management when needed.
• Assist with opening/closing duties and stock management.
• Handle till functions, transactions, refunds and phone orders securely.
• Ensure GDPR compliance in data handling.
• Maintain store visual merchandising standards.
• Replenish stock and keep the shop floor tidy.
• Assist with deliveries and stock recalls.

Skills

Fast-paced environment

Customer service

Job description

Contract type: Full Time, 37.5 Hours Per Week

About us:

ME+EM is one of the UK’s fastest-growing luxury fashion brands, with a strong global digital presence and stores across the UK, including London and Edinburgh, alongside concessions within Harrods and Selfridges. We are also continuing our exciting international expansion across the U.S, with new stores opening across key markets.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About The role:

ME+EM are looking for full time Style Advisors to join our retail team in our Kings Road Store. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.

About you:

• Experience working in a fast paced, high volume environment
• Have a genuine passion for fashion and providing outstanding customer service

Your Responsibilities:

• Provide the best experience through speed and accuracy.
• Ensure you represent the brand at all times by following the company dress code.
• Continually improve product knowledge and research products online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Be confident in building organic and long-lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Confident with styling, outfit building and recommendations.
• Escalate customer complaints to the management team.
• Awareness of opening and closing duties and support when necessary.
• Be confident with till functions.
• Process transactions, refunds and telephone orders confidentially.
• Understanding the importance of data collection and ensuring GDPR is adhered to.
• High level of telephone etiquette.
• Maintaining store visual merchandising standards.
• Replenishing stock and keeping the shop floor clean and tidy.
• Assist with deliveries and stock recalls.
• Being responsible for own H&S and ensuring H&S processes are followed in store.

Employee Benefits:

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
• A day off to celebrate your birthday
• Pension Scheme
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Length of Service Award
• Refer a Friend Scheme
• Generous Staff and Friends and Family Discount
• Cycle to Work Scheme
• Eye Care Vouchers
• Real Living Wage Employer
• Employee led committees
• Social events and biannual parties
• Enhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.