Style Advisor - Part Time - London

ME AND EM LIMITED; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Pension Scheme

Group Life Insurance

Employee Assistance Programme

Discount for staff and friends

Cycle to Work Scheme

Eye Care Vouchers

Real Living Wage Employer

Social events and biannual parties

Job summary

ME+EM is a fast-growing luxury fashion brand seeking a Style Advisor for our London stores and concessions. You will deliver an authentic and memorable service, working across weekends with 7.5 hour shifts in a fast-paced retail environment.

You’ll excel at communication, multitasking, and adapting to changing traffic levels. The role requires continual product knowledge development, confident styling, and strong customer relationships.

Qualifications

• Experience working in a fast paced, high volume environment.
• Have a genuine passion for fashion and providing outstanding customer service.

Responsibilities

• Provide the best experience through speed and accuracy.
• Ensure you represent the brand at all times by following the company dress code.
• Continually improve product knowledge and research products online.
• Assist with styling and outfit building for customers.
• Build relationships with customers and drive repeat visits.
• Support with deliveries and stock recalls and maintain store presentation.

Skills

Customer service

Sales

Fashion knowledge

Communication

Job description

ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About The role:

ME+EM are looking for a Style Advisor to join our retail team based in our London Stores and Concessions. Candidates must have the flexibility to work across weekends with 7.5 hour shift working patterns . The ME+EM Style Advisor is responsible for delivering an authenticand memorable service approach. You work well in a dynamic teamenvironment, are a clear communicator, able to multitask and canadapt to high and low traffic patterns.

About you:

• Experience working in a fast paced, high volume environment
• Have a genuine passion for fashion and providing outstanding customer service

Your Responsibilities:

• Provide the best experience through speed and accuracy.
  
• Ensure you represent the brand at all times by following the company dress code.
  
• Continually improve product knowledge and research products online.
  
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
  
• Be confident in building organic and long-lasting relationships with customers.
  
• Carryout personal styling sessions with confidence.
  
• Confident with styling, outfit building and recommendations.
  
• Escalate customer complaints to the management team.
  
• Awareness of opening and closing duties and support when necessary.
• Be confident with till functions.
• Process transactions, refunds and telephone orders confidentially.
• Understanding the importance of data collection and ensuring GDPR is adhered to.
• High level of telephone etiquette.
• Maintaining store visual merchandising standards.
• Replenishing stock and keeping the shop floor clean and tidy.
• Assist with deliveries and stock recalls.
• Being responsible for own H&S and ensuring H&S processes are followed in store.
  

Employee Benefits:

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
• A day off to celebrate your birthday.
• Pension Scheme
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Length of Service Award
• Refer a Friend Scheme
• Generous Staff and Friends and Family Discount
• Cycle to Work Scheme
• Eye Care Vouchers
• Real Living Wage Employer
• Employee led committees
• Social events and biannual parties
• Enhanced maternity and paternity package after 2 years of service.
  

ME+EM is an equal opportunities employer committed to fostering and preserving a culture ofdiversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do notdiscriminate against applicants based on race, colour, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, or veteran status. Webelieve that diversity enriches our workforce and strengthens our organisation. Therefore, weencourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for
opportunities within our company.

Please [e-mail] you require any adjustments needed to take part in this recruitment process.

Please note, due to the large number of applications we receive, we can only reply to those thatare successful to the next stage.

The ME+EM Style Advisor will be experienced in providing outstanding customer service, driving sales and building strong relationships with all clients.