Style Advisor - Full Time - London

ME AND EM LIMITED; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days annual leave (full time)

Birthday day off

Pension Scheme

Group Life Insurance

Employee Assistance Programme (EAP)

Generous staff discount

Cycle to Work Scheme

Eye Care Vouchers

Job summary

ME+EM are seeking a full-time Style Advisor to join our retail team in London stores. You will work across 7 days a week with 7.5 hour shifts, delivering an authentic and memorable service.

You’ll thrive in a dynamic team, communicate clearly, multitask effectively and adapt to varying traffic. Ideal candidates will have experience in fast-paced, high-volume environments and a genuine passion for fashion and customer service.

Qualifications

• Experience working in a fast paced, high volume environment.
• Have a genuine passion for fashion and providing outstanding customer service.

Responsibilities

• Provide the best experience through speed and accuracy.
• Ensure you represent the brand at all times by following the company dress code.
• Continually improve product knowledge and research products online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Be confident in building organic and long-lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Confident with styling, outfit building and recommendations.
• Escalate customer complaints to the management team.
• Awareness of opening and closing duties and support when necessary.
• Be confident with till functions.
• Process transactions, refunds and telephone orders confidentially.

Skills

Customer service

Fashion awareness

Communication

Job description

Contract type: Full Time, 37.5 Hours Per Week

About us:

ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About The role:

ME+EM are looking for full time Style Advisors to join our retail team in our London Stores. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authenticand memorable service approach. You work well in a dynamic teamenvironment, are a clear communicator, able to multitask and canadapt to high and low traffic patterns.

About you:

• Experience working in a fast paced, high volume environment
• Have a genuine passion for fashion and providing outstanding customer service

Your Responsibilities:

• Provide the best experience through speed and accuracy.
  
• Ensure you represent the brand at all times by following the company dress code.
  
• Continually improve product knowledge and research products online.
  
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
  
• Be confident in building organic and long-lasting relationships with customers.
  
• Carryout personal styling sessions with confidence.
  
• Confident with styling, outfit building and recommendations.
  
• Escalate customer complaints to the management team.
  
• Awareness of opening and closing duties and support when necessary.
• Be confident with till functions.
• Process transactions, refunds and telephone orders confidentially.
• Understanding the importance of data collection and ensuring GDPR is adhered to.
• High level of telephone etiquette.
• Maintaining store visual merchandising standards.
• Replenishing stock and keeping the shop floor clean and tidy.
• Assist with deliveries and stock recalls.
• Being responsible for own H&S and ensuring H&S processes are followed in store.
  

Employee Benefits:

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
• A day off to celebrate your birthday
• Pension Scheme
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Length of Service Award
• Refer a Friend Scheme
• Generous Staff and Friends and Family Discount
• Cycle to Work Scheme
• Eye Care Vouchers
• Real Living Wage Employer
• Employee led committees
• Social events and biannual parties
• Enhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture ofdiversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do notdiscriminate against applicants based on race, colour, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, or veteran status. Webelieve that diversity enriches our workforce and strengthens our organisation. Therefore, weencourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for
opportunities within our company.

The ME+EM Style Advisor will be experienced in providing outstanding customer service, driving sales and building strong relationships with all clients.