Luxury Style Advisor — Elevate Customer Experience

ME AND EM LIMITED; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days annual leave (full time)

Birthday day off

Pension Scheme

Group Life Insurance

Employee Assistance Programme (EAP)

Generous staff discount

Cycle to Work Scheme

Eye Care Vouchers

Job summary

ME+EM are seeking a full-time Style Advisor to join our retail team in London stores. You will work across 7 days a week with 7.5 hour shifts, delivering an authentic and memorable service.

You’ll thrive in a dynamic team, communicate clearly, multitask effectively and adapt to varying traffic. Ideal candidates will have experience in fast-paced, high-volume environments and a genuine passion for fashion and customer service.

Qualifications

• Experience working in a fast paced, high volume environment.
• Have a genuine passion for fashion and providing outstanding customer service.

Responsibilities

• Provide the best experience through speed and accuracy.
• Ensure you represent the brand at all times by following the company dress code.
• Continually improve product knowledge and research products online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Be confident in building organic and long-lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Confident with styling, outfit building and recommendations.
• Escalate customer complaints to the management team.
• Awareness of opening and closing duties and support when necessary.
• Be confident with till functions.
• Process transactions, refunds and telephone orders confidentially.

Skills

Customer service

Fashion awareness

Communication

Job description

ME+EM are seeking a full-time Style Advisor to join our retail team in London stores. You will work across 7 days a week with 7.5 hour shifts, delivering an authentic and memorable service.

You’ll thrive in a dynamic team, communicate clearly, multitask effectively and adapt to varying traffic. Ideal candidates will have experience in fast-paced, high-volume environments and a genuine passion for fashion and customer service.