Luxury Concession Manager

Retail Human Resources plc; Greater London; On-site; GBP 37,000 - 51,000; Full time

Benefits offered by this job

Luxurious retail environment

Career development opportunities

Supportive and dynamic team culture

Job summary

Retail Human Resources plc in London is seeking an experienced Concession Manager to lead a luxury retail concession. You will build high‑performing teams, drive sales, and deliver exceptional customer experiences in a premium environment.

The role requires at least 2 years of retail management, a track record of exceeding targets, and strong leadership and coaching skills. The salary is £44,000 with a Manager's Bonus, and opportunities for career development in a dynamic team.

Qualifications

• Minimum 2 years' retail management experience.
• Luxury, premium, or high‑end retail background preferred.
• Proven track record of driving sales and team performance.
• Strong leadership, communication, and coaching skills.
• Passion for delivering world‑class customer service.

Responsibilities

• Lead, inspire, and develop a talented retail team.
• Drive sales performance and exceed commercial targets.
• Deliver outstanding luxury customer experiences.
• Build strong relationships with host store partners.
• Ensure exceptional operational, stock, and visual merchandising standards.
• Champion CRM, clienteling, and customer loyalty initiatives.

Skills

Leadership

Coaching

Communication

Team management

Customer service

Tools

CRM software

Job description

We're looking for an experienced Concession Manager to lead a luxury retail concession in London. This is an exciting opportunity for a driven manager who thrives in a luxury environment, loves building high‑performing teams, and knows how to deliver an exceptional customer experience while exceeding sales targets.

What You’ll Do

• Lead, inspire, and develop a talented retail team.
• Drive sales performance and exceed commercial targets.
• Deliver outstanding luxury customer experiences.
• Build strong relationships with host store partners.
• Ensure exceptional operational, stock, and visual merchandising standards.
• Champion CRM, clienteling, and customer loyalty initiatives.

What We’re Looking For

• Minimum 2 years' retail management experience.
• Luxury, premium, or high‑end retail background preferred.
• Proven track record of driving sales and team performance.
• Strong leadership, communication, and coaching skills.
• Passion for delivering world‑class customer service.
• Additional language skills are a bonus.

What’s On Offer

• £44,000 salary inclusive of Manager's Bonus
• Luxury retail environment
• Career development opportunities
• Supportive and dynamic team culture

Reference: PS - 16088