Concession Manager

Retail Human Resources plc; Cherwell District; On-site; GBP 36,000 - 48,000; Full time

Job summary

Retail Human Resources plc seeks a dynamic Concession Store Manager to lead a luxury children’s store within a premium department store. The role demands ownership, driving sales, and delivering an exceptional luxury retail experience.

You will manage a concession team, deliver VIP client service, train staff, and maintain CRM protocols to foster lasting client relationships.

Qualifications

• Experience in luxury retail is essential; children’s wear experience is ideal but not mandatory.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Target-driven, organized and a problem-solver.

Responsibilities

• Deliver the highest standard of customer service and luxury experience.
• Recruit, train and develop the concession team to deliver luxury service.
• Lead, motivate and set clear, achievable targets; manage rotas and communicate with head office.
• Build VIP client relationships and manage CRM effectively.

Skills

Luxury retail experience

Leadership

Team management

Communication

Presentation

Problem-solving

Target-driven

Job description

We are looking for a dynamic Concession Store Manager to lead our luxury children’s store in a premium department store. This is an exciting opportunity for a self-starter who thrives on taking ownership, driving sales, and delivering an exceptional luxury retail experience.

About You:

• Experience in luxury retail is essential; children’s wear experience is ideal but not mandatory.
• A self-starter with strong leadership skills who can manage the concession as if it were their own business.
• Excellent communication, presentation, and interpersonal skills.
• Target-driven, organized, and capable of problem-solving.

Key Responsibilities:

Service & Clienteling:

• Deliver the highest standard of customer service and luxury experience.
• Build and maintain relationships with VIP clients and develop a concierge-style service.
• Maintain CRM protocols and manage the customer database effectively.
• Train and develop the concession team to deliver an outstanding luxury experience.

People Management:

• Recruit, train, and develop the team to deliver luxury service and performance.
• Lead, motivate, and set clear, achievable targets.
• Manage rotas and communicate effectively with all team members and head office.
• Conduct regular reviews and provide feedback to the team.

Essential Skills & Experience:

• Previous luxury retail experience, preferably in concessions.
• Strong leadership and team management skills.
• Impeccable presentation and communication.
• Ability to motivate and influence a team.
• Target-driven, organized, and a problem-solver.
• Luxury childrenswear experience is advantageous.

This is a fantastic opportunity to take ownership of a premium concession, grow the business, and work within a luxury retail environment.

Reference: PS - 15539