Team Leader - Loewe - CASA London

LVMH; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

LOEWE is seeking a Store Team Leader to support store management and lead a dynamic team in delivering excellent service. You will actively contribute to achieving personal and store goals while coaching the team in day-to-day operations.

The role requires experience in retail, a passion for fashion and culture, and the ability to motivate a diverse team. English fluency is essential, with additional languages considered a plus.

Qualifications

• Experience within a similar retail role.
• A deep interest in Fashion, Art, and Culture.
• Experience leading a diverse, dynamic team.
• Excellent organizational, prioritization and multitasking skills.
• Ability to lead and inspire the team to perform at their best.
• Comfortably adapts and connects with different employees and clients.
• Effective communication skills with the sensitivities to build and maintain a client book.
• Results driven with a commercial mindset without compromising on the Team Player attitude.

Responsibilities

• Assist the Management with day-to-day management of the team.
• Act as the Manager on Duty in the absence of Management.
• Responsible for opening and closing the store in the absence of Management.
• Support Management with delivering training and coaching to the team.
• Be an exceptional team player consistently achieving individual and team objectives.
• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
• Exemplify and share our brand history and heritage to the team and clients.
• Highlight our product categories through your product knowledge to cross sell and upsell.
• Engage with diverse clients, always putting them at ease to develop long lasting relationships.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Skills

Team Leadership

Customer Service

Communication

Multitasking

Job description

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As Team Leader, you will support Store Management in ensuring service standards are achieved throughout the store. You will actively sell to achieve your individual goals but in addition, support floor management and leading the team in day-to-day activities. You will be a role model to the team, supporting them to achieve their individual goals and supporting the Management team in operational duties.

Job responsabilities

Your role will be:

• Assist the Management with day-to-day management of the team.
• Act as the Manager on Duty in the absence of Management.
• Responsible for opening and closing the store in the absence of Management.
• Support Management with delivering training and coaching to the team.
• Be an exceptional team player consistently achieving individual and team objectives.
• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
• Exemplify and share our brand history and heritage to the team and clients.
• Highlight our product categories through your product knowledge to cross sell and upsell.
• Engage with diverse clients, always putting them at ease to develop long lasting relationships.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Profile

What is important for the role:

• Experience within a similar retail role.
• A deep interest in Fashion, Art, and Culture.
• Experience working with and leading a diverse, dynamic team.
• Excellent organizational, prioritization and multitasking skills.
• Ability to lead and inspire the team to perform at their best.
• Comfortably adapts and connects with different employees and clients.
• Effective communication skills with the sensitivities to build and maintain a client book.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Flexible, adaptable, and collaborative approach to work.
• Fluent in English and additional language is a bonus.

Additional information

About LOEWE

Created in Spain in 1846, LOEWE celebrates over 175 years as one of the world’s major luxury houses.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.