Luxury Client Experience Lead & Floor Coach

Experienceguildford; Guildford; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Birthday day off

Health Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Bonus Scheme eligibility

Retail discounts (UK retailers)

Pension scheme

Life assurance

Cycle to work

Travel loans

Social events

Wellbeing centre

Job summary

OKA is seeking a Client Experience Lead for our Guildford store to drive a premium customer journey while boosting store performance. You will coach Sales Advisors, nurture client relationships and ensure every guest leaves inspired by our luxury products and service.

You will model our values, lead by example on the shop floor, and collaborate withmanagement to meet KPIs and sales targets.

Qualifications

• Passionate about luxury customer experience and service excellence.
• Proven ability to lead and coach a front-of-house team.
• Comfortable using performance data to drive commercial outcomes.

Responsibilities

• Champion an exceptional luxury customer experience at every touchpoint.
• Lead and coach Sales Advisors to achieve targets and maximise conversions.
• Drive clienteling and long-term client relationships.
• Ensure the store meets KPIs and delivers premium service.
• Role-model company values on the shop floor.

Job description

OKA is seeking a Client Experience Lead for our Guildford store to drive a premium customer journey while boosting store performance. You will coach Sales Advisors, nurture client relationships and ensure every guest leaves inspired by our luxury products and service.

You will model our values, lead by example on the shop floor, and collaborate withmanagement to meet KPIs and sales targets.