Luxury Client Advisor — Storytelling & CRM Leader

OTB; Greater London; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Commission scheme

Job summary

Marni UK is seeking a brilliant Client Advisor for our London concession at Selfridges. You will deliver an exceptional in-store experience, build lasting client relationships, and drive sales with a client-centric approach.

The role requires passion for fashion, strong communication skills, and experience in luxury retail. English fluency is mandatory; other languages are a plus. A commission scheme is part of the compensation package.

Qualifications

• Previous experience in fashion/luxury retail.
• Proven track record of sales and client relationships.
• Fluent written and spoken English; additional languages a plus.
• Proficient computer skills: MS Word, Excel, Outlook.

Responsibilities

• Welcome and assist each client with an excellent in-store experience.
• Master storytelling and asking engaging questions.
• Build long-term client bonds through personalized service.
• Handle customer complaints effectively.
• Lead on selling floor and drive sales KPIs.
• Engage in cross-selling with departments.

Skills

Customer service

Communication

Sales driven

CRM initiative

Tools

MS Word

Excel

Outlook

Job description

Marni UK is seeking a brilliant Client Advisor for our London concession at Selfridges. You will deliver an exceptional in-store experience, build lasting client relationships, and drive sales with a client-centric approach.

The role requires passion for fashion, strong communication skills, and experience in luxury retail. English fluency is mandatory; other languages are a plus. A commission scheme is part of the compensation package.