Client Advisor - Selfridges

OTB; Greater London; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Commission scheme

Job summary

Marni UK is seeking a brilliant Client Advisor for our London concession at Selfridges. You will deliver an exceptional in-store experience, build lasting client relationships, and drive sales with a client-centric approach.

The role requires passion for fashion, strong communication skills, and experience in luxury retail. English fluency is mandatory; other languages are a plus. A commission scheme is part of the compensation package.

Qualifications

• Previous experience in fashion/luxury retail.
• Proven track record of sales and client relationships.
• Fluent written and spoken English; additional languages a plus.
• Proficient computer skills: MS Word, Excel, Outlook.

Responsibilities

• Welcome and assist each client with an excellent in-store experience.
• Master storytelling and asking engaging questions.
• Build long-term client bonds through personalized service.
• Handle customer complaints effectively.
• Lead on selling floor and drive sales KPIs.
• Engage in cross-selling with departments.

Skills

Customer service

Communication

Sales driven

CRM initiative

Tools

MS Word

Excel

Outlook

Job description

Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment

A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

Embrace each other.

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

Marni UK is looking for a brilliant and talented Client Advisor for our concession in London - Selfridges

YOU

• Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a genuine passion for fashion and luxury goods market trends
• A powerful communicator, handling clients with personal care and empathy with a client-first approach
• Courageous with ideas and innovative in your approach, always ready to grow and learn
• Self-confident, appropriate standing and strong communication skills

KEY RESPONSIBILITIES

• Welcome and assist each client providing an excellent in-store experience
• Be a master at storytelling and at the art of asking engaging questions
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Deal effectively with customer complaints
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
• Proactively engage in cross-selling with all Departments and maximize sales opportunities in order to achieve individual sales targets and KPIs
• Prove brand and product knowledge
• Manage payment operations including returns, refunds, remote sales, and tax-free transactions in a punctual and accurate manner
• Ensure and maintain high standards on the shop floor and visual display, complying with Company operational guidelines and stock procedures
• Contribute to ensuring a high level of security and be attentive to prevent product theft, including tagging garments and merchandise
• Think innovatively about how to improve performance and generate new ideas; stay up-to-date with new fashion trends and competitors
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client needs and creating a tailored, hand-crafted experience
• Transform each client experience into a unique moment
• Promote a customer-centric culture by supporting CRM processes, client engagement, and after-sales practices

KEY REQUIREMENTS

• Previous experience in fashion/luxury retail
• Proven track record of successful sales generation and client relationship development
• Results-driven and customer-focused mindset
• Strong communication skills (verbal, in person, via email, SMS, etc.)
• Strong attention to detail
• Proficient computer knowledge (MS Word, Excel, Outlook)
• Fluent written and spoken English is mandatory; additional languages are a plus

Compensation & Benefits

• Salary range: £ 25,000 – £ 28,000 gross per annum
• Benefits: commission scheme

Final compensation will be determined based on the candidate’s experience, skills, and level of responsibility. We welcome applications from candidates with varying levels of seniority.

#MRN

Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.