In-Store Luxury Client Advisor

OTB; Greater London; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

Maison Margiela, part of the OTB group, is seeking a Client Advisor for its London store to deliver exceptional, personalized service in a luxury retail environment. You will engage clients, identify needs, and present products while building lasting relationships and driving sales across categories.

The role requires strong communication skills in English, a passion for fashion, and the ability to contribute to visual merchandising and team collaboration.

Qualifications

• Experience in luxury retail or fashion preferred.
• Excellent communication and interpersonal skills.
• Fluency in English is essential for customer interactions.
• Ability to build long-term client relationships and deliver personalized service.

Responsibilities

• Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Identify client needs and present suitable products to drive sales and achieve individual and store targets.
• Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Maintain up-to-date knowledge of products and brand history to communicate features effectively.
• Support visual merchandising standards to reflect the brand’s image in-store.
• Collaborate with the team to contribute to the store’s overall success and smooth operation.
• Assist with stock management to ensure products are properly stocked and presented.
• Uphold company policies, grooming standards, and store procedures for a luxurious environment.

Skills

Client engagement

Sales excellence

Customer loyalty

Product knowledge

Visual merchandising

Team collaboration

Stock management

Cross-selling

Communication

English required

Job description

Maison Margiela, part of the OTB group, is seeking a Client Advisor for its London store to deliver exceptional, personalized service in a luxury retail environment. You will engage clients, identify needs, and present products while building lasting relationships and driving sales across categories.

The role requires strong communication skills in English, a passion for fashion, and the ability to contribute to visual merchandising and team collaboration.