Luxury Client Advisor - Omnichannel & CRM Expert

Acne Studios; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Acne Studios is seeking a Client Advisor for our Dover Street store in London. You will work with the team to build loyal customer relationships, drive sales and deliver exceptional service in luxury fashion.

Training in luxury sales, service, and clienteling supports your success, while you manage omni-channel interactions and ensure a seamless customer journey. You will contribute to achieving store sales targets, maintain client relationships, and support inventory and administrative

Qualifications

• Experience in a customer-facing retail or hospitality role.
• Proven ability to drive sales and deliver exceptional service.
• CRM and clienteling experience.

Responsibilities

• Care for customers in-store and across the customer cycle with training in luxury sales.
• Manage omni-channel services and guide customers through the cycle for best-in-class experience.
• Meet or exceed sales, conversion, and clienteling targets.
• Uphold administrative procedures and manage inventory efficiently.

Skills

Interpersonal skills

Communication

Customer needs

Cross-selling

Sales targets

Fluent English

Tools

CRM systems

Job description

Acne Studios is seeking a Client Advisor for our Dover Street store in London. You will work with the team to build loyal customer relationships, drive sales and deliver exceptional service in luxury fashion.

Training in luxury sales, service, and clienteling supports your success, while you manage omni-channel interactions and ensure a seamless customer journey. You will contribute to achieving store sales targets, maintain client relationships, and support inventory and administrative