Client Advisor

Acne Studios; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Acne Studios is seeking a Client Advisor for our Dover Street store in London. You will work with the team to build loyal customer relationships, drive sales and deliver exceptional service in luxury fashion.

Training in luxury sales, service, and clienteling supports your success, while you manage omni-channel interactions and ensure a seamless customer journey. You will contribute to achieving store sales targets, maintain client relationships, and support inventory and administrative

Qualifications

• Experience in a customer-facing retail or hospitality role.
• Proven ability to drive sales and deliver exceptional service.
• CRM and clienteling experience.

Responsibilities

• Care for customers in-store and across the customer cycle with training in luxury sales.
• Manage omni-channel services and guide customers through the cycle for best-in-class experience.
• Meet or exceed sales, conversion, and clienteling targets.
• Uphold administrative procedures and manage inventory efficiently.

Skills

Interpersonal skills

Communication

Customer needs

Cross-selling

Sales targets

Fluent English

Tools

CRM systems

Job description

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

We are looking for a full-time Client Advisor for our Dover Street store. As Client Advisor at Acne Studios you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take center stage.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

Your main contribution will be to care for our customers in the store but also through the whole customer cycle. To ensure your success in this role, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting-edge approach to client experience. You take care of our valued customers at the store and will play a vital role in delivering an excellent customer experience by:

• Managing and executing omni channel services
• Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best-in-class client experience
• Achieving sales, conversion, and clienteling targets
• Upholding administrative procedures and skillfully managing our inventory

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role

• Interpersonal and communication skills to provide excellent service and build strong relationships with customers
• Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets
• Responsive with an ability to resolve customer concerns or issues in a professional manner

Specific experience and knowledge for this role

• Previous customer-facing role within the retail or hospitality industry
• Proven ability to drive sales and exceptional customer service
• Customer relationship management (CRM) and clienteling
• Fluent in English

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity. We may perform background checks for this position.