Luxury Clienteling & Sales Specialist

Dover Street Market (International) Limited; Greater London; Hybrid; GBP 24,000 - 36,000; Full time

Benefits offered by this job

20 days holiday + Bank Holidays

Clothing allowance

60% DSM employee discount

50% Rose Bakery discount

RetailTrust access

VirtualGP service

Cyclescheme

Eyecare vouchers

Job summary

Dover Street Market (International) Limited is seeking an experienced Sales Associate to join our team. You will cultivate and maintain relationships with clients in-store and remotely, introducing the space to your existing clientele and delivering exceptional service to meet financial targets.

Acting as a brand ambassador, you will engage with VIP styling teams, provide buying feedback, and help maintain DSM standards across the floor.

Qualifications

• 3+ years in high-end/luxury retail or relevant brand experience.
• Knowledge of DSM and CDG brands, aesthetics and consumers.
• Ability to clientele at a high level and set an example for the team.

Responsibilities

• Act as a general brand ambassador with expertise in brands, space and product.
• Maintain the best levels of customer service at all times.
• Engage with VIP styling packs and tailor materials for client profiles.
• Provide buying feedback to Merchandising; maintain weekly correspondence with buyers.
• Own VMD/Replenishment/BOH standards and ensure team understanding.
• Monitor sales performance against targets.
• Host or support brand-specific events.
• Produce end-of-day reporting.
• Involved in staff training and ongoing product updates presentations.

Skills

Luxury retail

Clienteling

Brand knowledge

VIP coordination

Tools

Retail Pro

Job description

Dover Street Market (International) Limited is seeking an experienced Sales Associate to join our team. You will cultivate and maintain relationships with clients in-store and remotely, introducing the space to your existing clientele and delivering exceptional service to meet financial targets.

Acting as a brand ambassador, you will engage with VIP styling teams, provide buying feedback, and help maintain DSM standards across the floor.