Luxury Client Advisor | Personal Styling & CRM

Burberry; Greater London; On-site; GBP 23,000 - 30,000; Full time

Job summary

Burberry is recruiting a Client Advisor for our Regent Street flagship. You will deliver exceptional luxury experiences while building lasting client relationships and using CRM data to deepen engagement and loyalty.

In this role, you will combine expert styling with commercial awareness, managing high-volume client interactions and personalised service to extend beyond the store visit.

Qualifications

• Experience delivering exceptional client service within luxury or premium retail.
• Strong relationship-building skills to develop trust and loyalty.
• Confidence using CRM tools to drive engagement and performance.
• Passion for styling and creating personalised experiences that resonate with clients.
• Excellent communication skills and ability to thrive in a fast-paced flagship environment.

Responsibilities

• Deliver exceptional and personalised service to a diverse global clientele.
• Develop and grow a strong client portfolio through CRM activity and personalised communication.
• Balance high-volume engagement with one-to-one client relationships in a luxury flagship store.
• Grow client book through appointments, virtual interactions, and events.
• Collaborate with the store team to achieve commercial goals while upholding Burberry standards.

Skills

Clienteling

CRM experience

Relationship building

Communication skills

Fashion & styling interest

Tools

CRM software

Job description

Burberry is recruiting a Client Advisor for our Regent Street flagship. You will deliver exceptional luxury experiences while building lasting client relationships and using CRM data to deepen engagement and loyalty.

In this role, you will combine expert styling with commercial awareness, managing high-volume client interactions and personalised service to extend beyond the store visit.