Client Advisor (Chinese speaker)

Acne Studios; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Acne Studios in London is seeking a full-time Client Advisor at our Dover Street store to nurture loyal customer relationships, drive sales, and deliver an outstanding luxury client experience through attentive service and product knowledge.

You will engage in omni-channel services, guide customers through the buying cycle, and meet sales and clienteling targets while maintaining stock accuracy and store procedures. Fluency in English and Chinese is required.

Qualifications

• Previous customer-facing role in retail or hospitality
• Fluency in English and Chinese is required

Responsibilities

• Care for customers in-store and across the customer cycle
• Provide training and guidance in luxury sales and clienteling
• Achieve sales, conversion, and clienteling targets
• Uphold administrative procedures and manage store inventory

Skills

Customer service

Sales

Clienteling

Omni-channel

Tools

CRM

Job description

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

We are looking for a full-time Client Advisor for our Dover Street store. As Client Advisor at Acne Studios you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take center stage.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

Your main contribution will be to care for our customers in the store but also through the whole customer cycle. To ensure your success in this role, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting-edge approach to client experience. You take care of our valued customers at the store and will play a vital role in delivering an excellent customer experience by:

• Managing and executing omni channel services
• Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best-in-class client experience
• Achieving sales, conversion, and clienteling targets
• Upholding administrative procedures and skillfully managing our inventory

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:

• Interpersonal and communication skills to provide excellent service and build strong relationships with customers
• Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets
• Responsive with an ability to resolve customer concerns or issues in a professional manner

Specific experience and knowledge for this role:

• Previous customer-facing role within the retail or hospitality industry
• Proven ability to drive sales and exceptional customer service
• Customer relationship management (CRM) and clienteling
• Fluent in English and Chinese, which is a prerequisite for this position

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.

We may perform background checks for this position.