Luxury Client Advisor (Mandarin Speaker)

Acne Studios; Greater London; On-site; GBP 19,000 - 28,000; Full time

Job summary

Acne Studios is seeking a full-time Client Advisor for our Pelham Street store in London. The role requires fluency in English and Mandarin to build lasting relationships and drive luxury sales through exceptional client service.

You will work with the team to deliver the full customer cycle, receive training in luxury sales, service and clienteling, and contribute to best-in-class client experiences with omni-channel support and effective inventory management.

Qualifications

• Previous customer-facing role in retail or hospitality.
• Proven ability to drive sales and deliver exceptional customer service.
• CRM and clienteling experience.
• Fluent in English and Mandarin.

Responsibilities

• Manage omni-channel services.
• Welcome and guide customers through the cycle with best-in-class client experience.
• Achieve sales, conversion, and clienteling targets.
• Uphold administrative procedures and manage inventory.

Skills

Interpersonal skills

Customer service

Cross-selling

CRM & clienteling

Job description

Acne Studios is seeking a full-time Client Advisor for our Pelham Street store in London. The role requires fluency in English and Mandarin to build lasting relationships and drive luxury sales through exceptional client service.

You will work with the team to deliver the full customer cycle, receive training in luxury sales, service and clienteling, and contribute to best-in-class client experiences with omni-channel support and effective inventory management.