Client Advisor (Chinese speaker)

Acne Studios; Greater London; On-site; GBP 19,000 - 28,000; Full time

Job summary

Acne Studios is seeking a full-time Client Advisor for our Pelham Street store in London. The role requires fluency in English and Mandarin to build lasting relationships and drive luxury sales through exceptional client service.

You will work with the team to deliver the full customer cycle, receive training in luxury sales, service and clienteling, and contribute to best-in-class client experiences with omni-channel support and effective inventory management.

Qualifications

• Previous customer-facing role in retail or hospitality.
• Proven ability to drive sales and deliver exceptional customer service.
• CRM and clienteling experience.
• Fluent in English and Mandarin.

Responsibilities

• Manage omni-channel services.
• Welcome and guide customers through the cycle with best-in-class client experience.
• Achieve sales, conversion, and clienteling targets.
• Uphold administrative procedures and manage inventory.

Skills

Interpersonal skills

Customer service

Cross-selling

CRM & clienteling

Job description

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

We are looking for a full-time Client Advisor (Chinese speaker) for our Pelham Street store. As Client Advisor at Acne Studios you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take center stage.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

Your main contribution will be to care for our customers in the store but also through the whole customer cycle. To ensure your success in this role, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting-edge approach to client experience. You take care of our valued customers at the store and will play a vital role in delivering an excellent customer experience by:

• Managing and executing omni channel services
• Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best-in-class client experience
• Achieving sales, conversion, and clienteling targets
• Upholding administrative procedures and skillfully managing our inventory

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:

• Interpersonal and communication skills to provide excellent service and build strong relationships with customers
• Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets
• Responsive with an ability to resolve customer concerns or issues in a professional manner

Specific experience and knowledge for this role:

• Previous customer-facing role within the retail or hospitality industry
• Proven ability to drive sales and exceptional customer service
• Customer relationship management (CRM) and clienteling
• Fluent in English and Mandarin

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.

We may perform background checks for this position.