Luxury Client Advisor: Elevate VIP Client Relationships

Prada; City Of London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Prada is seeking a Client Advisor in London to deliver an extraordinary luxury customer experience, placing the client at the center of every interaction. You will build a personal client portfolio, manage CRM records, and drive individual sales while contributing to store performance.

The role requires passion for luxury retail, excellent communication, and the ability to develop long-lasting client relationships in a creative, international environment.

Qualifications

• Previous experience within a luxury or premium retail environment.
• Strong customer service and interpersonal skills.
• Passion for luxury retail and client experience.
• Curiosity and interest in luxury/fashion, art and design.
• Ability to develop long-lasting client relationships.
• Commercial mindset and results orientation.
• Excellent communication skills.
• Fluency in English, other languages are desirable.

Responsibilities

• Place the Client at the center of every interaction, delivering an exceptional luxury experience.
• Achieve individual sales and KPI targets while contributing to the store's success.
• Build and develop a personal client portfolio through proactive clienteling activities.
• Capture and maintain accurate CRM information to support client development initiatives.
• Develop and retain clients through appointments, follow-up activities and personalized outreach.
• Identify opportunities to acquire new clients and VICs.
• Demonstrate excellent product knowledge, brand history, culture and DNA.
• Promote cross-category selling opportunities to maximize client satisfaction and business performance.
• Utilize digital and omnichannel tools to provide a seamless luxury experience.
• Support daily operational activities and work collaboratively with Front and Back of House teams.
• Ensure compliance with company procedures and operational guidelines.
• Foster open communication and contribute to a positive and inclusive team environment.

Skills

Customer service

Interpersonal skills

Communication skills

English fluency

Tools

CRM software

Job description

Prada is seeking a Client Advisor in London to deliver an extraordinary luxury customer experience, placing the client at the center of every interaction. You will build a personal client portfolio, manage CRM records, and drive individual sales while contributing to store performance.

The role requires passion for luxury retail, excellent communication, and the ability to develop long-lasting client relationships in a creative, international environment.