Senior Luxury Client Advisor & VIP Relationship Lead

PRADA; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

PRADA on Sloane Street seeks a Senior Client Advisor to deliver exceptional luxury experiences and drive strong commercial performance through expert clienteling. You will promote Prada's philosophy, guide clients through the brand world, and role-model best practices for the team.

You will nurture a VIC client portfolio, mentor colleagues, and support store operations while maintaining Prada standards across daily activities and client interactions.

Qualifications

• Significant experience within luxury retail.
• Passion for the luxury/fashion industry, art and design.
• Proven record of achieving sales and clienteling objectives.
• Strong VIC portfolio and client development capabilities.
• Ability to coach and influence peers.
• Excellent Prada product and category knowledge.
• Strong organizational and communication skills.
• Leadership potential and role model behaviors.

Responsibilities

• Lead by example in delivering exceptional client experiences, consistently demonstrating Prada's service standards, client journey, and luxury selling approach.
• Develop and maintain a strong portfolio of loyal and VIC clients through proactive clienteling, appointment management, and personalized relationship building.
• Drive commercial performance by exceeding sales and KPI objectives while actively identifying opportunities to enhance client satisfaction, retention, and long-term loyalty.
• Build, develop and retain a strong portfolio of loyal and VIC clients.
• Lead by example in delivering exceptional client service and Prada clienteling standards.
• Support onboarding and integration of new team members, mentoring colleagues.
• Support store leadership with morning briefs and support team engagement activities.
• Support store opening and closing procedures.
• Assist management with daily sales reporting and operational coordination.
• Share expertise on products, clienteling techniques and best practices.
• Support achievement of department and store objectives.
• Act as a key reference point for colleagues on the sales floor.

Skills

Luxury retail experience

Clienteling

Sales achievements

VIC portfolio

Coaching

Product knowledge

Organizational skills

Communication skills

Leadership potential

Job description

PRADA on Sloane Street seeks a Senior Client Advisor to deliver exceptional luxury experiences and drive strong commercial performance through expert clienteling. You will promote Prada's philosophy, guide clients through the brand world, and role-model best practices for the team.

You will nurture a VIC client portfolio, mentor colleagues, and support store operations while maintaining Prada standards across daily activities and client interactions.