Senior Luxury Client Advisor — Elevate Client Experience

BoF Careers; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Prada Group is seeking a Senior Client Advisor to lead by example, delivering an exceptional luxury experience while driving strong commercial performance through advanced clienteling and relationship building.

You will promote the Brand philosophy and Values to clients, guide them into the world of Prada, and act as a role model for the team, supporting store operations and ensuring Prada standards are met.

Qualifications

• Significant experience within luxury retail.
• Proven record of achieving sales and clienteling objectives.
• Strong VIC portfolio and client development capabilities.
• Ability to coach and influence peers.
• Excellent Prada product and category knowledge.

Responsibilities

• Lead by example in delivering exceptional client experiences, consistently demonstrating Prada's service standards, client journey, and luxury selling approach.
• Develop and maintain a strong portfolio of loyal and VIC clients through proactive clienteling, appointment management, and personalized relationship building.
• Drive commercial performance by exceeding sales and KPI objectives while actively identifying opportunities to enhance client satisfaction, retention, and long-term loyalty.
• Build, develop and retain a strong portfolio of loyal and VIC clients.
• Lead by example in delivering exceptional client service and Prada clienteling standards.
• Support onboarding and integration of new team members, mentoring colleagues.
• Support store leadership with morning briefs and support team engagement activities.
• Support store opening and closing procedures.
• Assist management with daily sales reporting and operational coordination.
• Share expertise on products, clienteling techniques and best practices.
• Support achievement of department and store objectives.
• Act as a key reference point for colleagues on the sales floor.

Skills

Luxury retail experience

Clienteling

Sales targets

People leadership

Organizational skills

Job description

Prada Group is seeking a Senior Client Advisor to lead by example, delivering an exceptional luxury experience while driving strong commercial performance through advanced clienteling and relationship building.

You will promote the Brand philosophy and Values to clients, guide them into the world of Prada, and act as a role model for the team, supporting store operations and ensuring Prada standards are met.