Luxury Cleaning Operations Lead - London Portfolio

Distinct Group; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

Mental health support

Flexible financial tools

B Corp certified

Job summary

Distinct Group Limited is seeking an experienced Cleaning Operations Manager for our London portfolio that includes corporate offices and flagship stores. You’ll oversee delivery, lead managers, ensure compliance with SOPs, and drive client satisfaction across sites.

You’ll coordinate schedules, manage CMS and reporting systems, coach supervisors, and lead on performance improvements while building strong client relationships and ensuring high standards of service for luxury brands.

Qualifications

• Proven experience as an Operations Manager in facilities management and cleaning.
• Experience managing large, complex portfolios with multiple stakeholders, ideally in luxury retail or high-end environments.
• Experience managing people.
• Confidence with time and attendance, scheduling, CMS and reporting systems.
• Strong organisational skills and the ability to prioritise across many sites.
• Good knowledge of Health & Safety, COSHH and operational compliance.
• Commercial awareness, including labour budgets and overtime management.

Responsibilities

• Own the performance of the contracts and sites assigned.
• Make sure cleaning standards consistently meet luxury brand expectations.
• Implement and enforce Distinct’s standard operating procedures on every site.
• Plan and oversee daily, weekly and monthly site visit schedules.
• Coordinate scheduling and quality checks for our mobile services (deep cleans, carpet cleaning, window cleaning).
• Coach supervisors on visit planning, client communication, staff management and systems.
• Spot performance gaps and work with HR on training and, where needed, formal performance management, and make sure new starters are onboarded properly.
• Make sure supervisors can help their teams with benefits, HR and wage queries.
• Be the operational contact for clients.
• Run regular client review meetings with performance updates.
• Build strong relationships with store managers, FM managers and client contacts.
• Lead on escalations: respond quickly, investigate and put corrective actions in place.
• Manage CMS, Timegate, work bills and ordering processes.
• Encourage local ownership of failed duties, approvals and reporting, so less falls back on central admin.
• Check that admin is completed daily and doesn’t build up.

Skills

fluent English

Spanish

Operations management

Facilities management

People management

Time management

Communication

Health & safety awareness

Tools

CMS

Timegate

Reporting systems

Job description

Distinct Group Limited is seeking an experienced Cleaning Operations Manager for our London portfolio that includes corporate offices and flagship stores. You’ll oversee delivery, lead managers, ensure compliance with SOPs, and drive client satisfaction across sites.

You’ll coordinate schedules, manage CMS and reporting systems, coach supervisors, and lead on performance improvements while building strong client relationships and ensuring high standards of service for luxury brands.