Cleaning Account Manager - Lead & Grow High-Value Contracts

Churchill Group; Greater London; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave

Life assurance

Job summary

Churchill Group in Central London is seeking an experienced Cleaning Account Manager to oversee multiple high-end commercial contracts around the City and West-End. You will lead a large team of Cleaning Operatives and Supervisors to maintain exceptional service standards.

In this fast-paced role you will build strong client relationships, monitor service delivery and safety, manage budgets and performance reviews, and drive continuous improvement across sites.

Qualifications

• Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
• Experience in financial forecasting, budgeting, and performance analysis.
• A solid understanding of Health & Safety systems within the cleaning industry.
• Previous experience managing commercial cleaning contracts.

Responsibilities

• Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
• Oversee and uphold the quality of service delivery across all sites.
• Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
• Conduct regular reports, audits, and project reviews to support the Account Director and meet contractual requirements.
• Lead contract and specification review meetings with clients to ensure ongoing alignment.
• Ensure full compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement, cost efficiencies, and account growth.

Job description

Churchill Group in Central London is seeking an experienced Cleaning Account Manager to oversee multiple high-end commercial contracts around the City and West-End. You will lead a large team of Cleaning Operatives and Supervisors to maintain exceptional service standards.

In this fast-paced role you will build strong client relationships, monitor service delivery and safety, manage budgets and performance reviews, and drive continuous improvement across sites.