Luxury Car Service Advisor: Drive Satisfaction & Upsell

Listers; Droitwich Spa; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on Retail

Long service and loyalty incentives

Staff referral scheme

Job summary

Listers Group, a Land Rover dealership in Droitwich, is hiring a Service Advisor to deliver outstanding customer service in a busy environment. You will co-ordinate across workshop, parts and sales to manage workflow and ensure smooth vehicle handovers.

The role covers Monday to Friday 08:00–18:00 with Saturday rota shifts. You will build rapport with customers, update them on progress, upsell services, and strive to meet team targets with accuracy and strong administrative skills.

Qualifications

• Previous experience in a customer service role, ideally working to targets to deliver customer satisfaction and sales objectives.
• Good organisation and administrative skills.
• Motor trade experience preferred but training will be provided.

Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, liaising with the workshop to schedule workload.
• Meeting customers on arrival and providing a seamless service from drop off to handover.
• Updating customers with progress and authorising additional work with follow-up calls.
• Liaising with Workshop, Parts and Sales to ensure vehicles are ready on time.

Skills

Customer service

Sales targets

Organization

Admin skills

Tools

Dealer management systems

Job description

Listers Group, a Land Rover dealership in Droitwich, is hiring a Service Advisor to deliver outstanding customer service in a busy environment. You will co-ordinate across workshop, parts and sales to manage workflow and ensure smooth vehicle handovers.

The role covers Monday to Friday 08:00–18:00 with Saturday rota shifts. You will build rapport with customers, update them on progress, upsell services, and strive to meet team targets with accuracy and strong administrative skills.