Automotive Customer Care & Service Advisor

Listers; Hereford; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

33 days holiday including bank hols

Company pension

Wellness programme

Sick pay

Group life insurance

Staff discount on car servicing

Listers benefits – discounts on retail

Long service incentives

Staff referral scheme

Job summary

Listers Land Rover Hereford is seeking a Customer Contact Specialist to join our team in Hereford. The role involves handling Aftersales calls, booking vehicles for service or repairs, and maintaining accurate client data. A strong telephone manner and customer-focused approach are essential.

The position is full-time, 40 hours per week, with an excellent base salary and an OTE bonus up to £30,000 plus benefits. Training will be provided for candidates with automotive experience.

Qualifications

• Customer-focused with excellent communication and organisational skills.
• Self-motivated and target-driven, able to work independently or in a team.
• Strong telephone manner and capable of providing impeccable customer service.
• Proficient in Microsoft Office applications.

Responsibilities

• Handle Aftersales calls and book clients in for service or repairs.
• Accurately input client data.
• Increase customer retention and satisfaction.
• Improve lead conversions and upsell products.
• Contact prospective clients to upsell and follow up.

Skills

Customer focus

Communication skills

Organisational skills

Self-motivated

Team player

Telephone etiquette

Tools

Microsoft Office

Job description

Listers Land Rover Hereford is seeking a Customer Contact Specialist to join our team in Hereford. The role involves handling Aftersales calls, booking vehicles for service or repairs, and maintaining accurate client data. A strong telephone manner and customer-focused approach are essential.

The position is full-time, 40 hours per week, with an excellent base salary and an OTE bonus up to £30,000 plus benefits. Training will be provided for candidates with automotive experience.