Dynamic Car Service Advisor: Customer Focus & Growth

Charles Hurst Group; Belfast City District; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salaries with progression

Generous annual leave

Enhanced family leave

Techscheme discounts

Eyecare vouchers

Smart Health access

Dental insurance

Critical illness cover

MyView PayNow

Will writing service

Life assurance

Gym discounts

Travel insurance

Home & tech vouchers

Retail discounts

Job summary

Charles Hurst Belfast Land Rover is recruiting for an experienced Service Advisor to join our Aftersales Team on site. The role involves booking MOTs and services, advising on warranty and upselling parts, and coordinating appointments with the Aftersales department.

You’ll deliver a first-class customer experience and grow with ongoing training opportunities. Hours are Mon-Thu 8am-5:30pm, Fri 8am-5pm, Sat 9am-1pm on rota.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Job description

Charles Hurst Belfast Land Rover is recruiting for an experienced Service Advisor to join our Aftersales Team on site. The role involves booking MOTs and services, advising on warranty and upselling parts, and coordinating appointments with the Aftersales department.

You’ll deliver a first-class customer experience and grow with ongoing training opportunities. Hours are Mon-Thu 8am-5:30pm, Fri 8am-5pm, Sat 9am-1pm on rota.