Luxury Beauty & Fragrance CRM manager

Creative Recruitment Limited - Creative, Digital Marketing, Content Creators & Technical Talent; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in beauty and fashion is seeking a CRM Manager to enhance customer experiences through innovative strategies. This role offers the chance to drive CRM initiatives across premium brands, focusing on consumer engagement and retention. You'll collaborate with brand and retail teams to implement data-driven strategies that enhance customer journeys and champion CRM adoption across the business. If you're passionate about innovation and ready to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Proven expertise in CRM strategy and implementation.
• Strong data analytics skills to translate insights into action.

Responsibilities

• Adapt and implement global CRM strategies for the UK market.
• Drive consumer engagement, retention, and personalized journeys.

Skills

CRM strategy & implementation

data analytics

communication skills

presentation skills

Job description

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Creative Consultant at Creative Recruitment Ltd

CRM Manager – Luxury Beauty & Fragrance (Senior)

Location: London (Hybrid: 3 days in office, 2 days remote)

Our client is a leader in beauty and fashion and they are on the lookout for a CRM Manager to join their marketing team.

This role focuses on driving CRM strategies across their premium Niche Brands. If you have a strategic mindset, a data-driven approach, and a passion for enhancing customer experiences, this is your chance to make an impact!

What You’ll Do:

• Adapt and implement global CRM strategies for the UK market
• Develop and execute CRM plans in collaboration with brand and retail teams
• Drive consumer engagement, retention, and personalized journeys
• Lead CRM transformation, ensuring seamless communication across local & global teams
• Deliver training & coaching to retail teams, ensuring best practices are in place
• Analyze data, generate insights, and optimize CRM performance for continued growth
• Champion CRM adoption & innovation across all business touchpoints

What We’re Looking For:

• Proven expertise in CRM strategy & implementation
• Strong data analytics skills with the ability to translate insights into action
• Exceptional communication & presentation skills – able to engage all stakeholders
• Experience within beauty, luxury, or retail industries preferred

This is a fantastic opportunity to be part of a company that values innovation, creativity, and excellence. If you’re ready to take your CRM expertise to the next level, we’d love to hear from you!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consumer Services