Luxury Beauty Account Manager — Lead & Elevate Clients

CHANEL; Luton; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Retail discounts

Employee assistance programme

Cycle to work scheme

Job summary

CHANEL is seeking an Account Manager at Luton Airport to lead a dynamic counter team within our Fragrance & Beauty division. You will drive retail excellence, mentor staff, and uphold CHANEL’s premium standards, ensuring superior client experiences and brand integrity.

You will manage day-to-day operations, coach performance, and collaborate on business planning, promotions, and KPI analysis to boost growth in-store.

Qualifications

• Proven leadership in luxury or premium retail.
• Experience coaching and developing a diverse team.
• Strong commercial awareness and decision making.

Responsibilities

• Lead a high-performing counter team with CHANEL values and deliver exceptional client experiences.
• Drive business planning, forecasting, promotions, and category development to grow sales.
• Oversee day-to-day retail operations, stock monitoring, and reporting to retailer systems.

Skills

Leadership

Coaching

Client focus

Strategic thinking

Commercial awareness

Decision making

Job description

CHANEL is seeking an Account Manager at Luton Airport to lead a dynamic counter team within our Fragrance & Beauty division. You will drive retail excellence, mentor staff, and uphold CHANEL’s premium standards, ensuring superior client experiences and brand integrity.

You will manage day-to-day operations, coach performance, and collaborate on business planning, promotions, and KPI analysis to boost growth in-store.