Luxury Beauty Account Manager – Lead Client Experience

CHANEL; Greater London; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Private medical insurance

Retail discounts

Employee assistance program

Arts & Culture discounts

Service awards

Job summary

CHANEL is seeking an Account Manager to lead the Fragrance & Beauty counter at John Lewis Stratford, driving retail excellence and shaping the customer experience. You will manage day-to-day counter operations, coach a high-performing team, and build strong retailer partnerships to grow the CHANEL brand in-store.

The role requires strong business acumen, leadership, and a passion for delivering exceptional client experiences in a luxury environment.

Qualifications

• Proven leadership experience in luxury or premium retail.
• Ability to coach and develop a diverse team while fostering collaboration.
• Passion for creating memorable, client-centric experiences.

Responsibilities

• Lead a high-performing team with a focus on collaboration and empowerment.
• Recruit, onboard and train the counter team while ensuring product knowledge and service excellence.
• Drive business planning, forecasting, promotions and category development to improve performance.
• Oversee day-to-day operations including rota management, stock monitoring and reporting.

Skills

Leadership

Coaching

Clienteling

Strategic thinking

Commercial awareness

Decision making

Team development

Job description

CHANEL is seeking an Account Manager to lead the Fragrance & Beauty counter at John Lewis Stratford, driving retail excellence and shaping the customer experience. You will manage day-to-day counter operations, coach a high-performing team, and build strong retailer partnerships to grow the CHANEL brand in-store.

The role requires strong business acumen, leadership, and a passion for delivering exceptional client experiences in a luxury environment.