Luxury Beauty Account Manager – Lead Client Experience

Chanel, Inc.; Cheshunt; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Product discounts

Employee assistance

Job summary

CHANEL is seeking an Account Manager at Boots Cheshunt to lead a high‑performing fragrance & beauty counter. You will coach a dynamic team, uphold brand standards, and drive retail excellence while managing day‑to‑day operations and client relationships.

You bring proven leadership in luxury retail, excel at onboarding, training, and recruitment, and use insights from KPIs to grow sales. This permanent role offers a comprehensive benefits package and a chance to develop within a globally

Qualifications

• Proven leadership experience in luxury or premium retail, ideally beauty/fragrance.
• Onboarding and training experience for teams in a retail setting.
• Experience in recruitment and talent development is a plus.

Responsibilities

• Lead onboarding and training of the counter team, ensuring strong product knowledge and service excellence.
• Coach and develop a diverse team, review goals, and support career development plans.
• Drive business planning, forecasts, promotions, and category development; monitor KPIs to inform actions.

Skills

People management

Team leadership

Clienteling

Business development

KPI analysis

Recruitment

Job description

CHANEL is seeking an Account Manager at Boots Cheshunt to lead a high‑performing fragrance & beauty counter. You will coach a dynamic team, uphold brand standards, and drive retail excellence while managing day‑to‑day operations and client relationships.

You bring proven leadership in luxury retail, excel at onboarding, training, and recruitment, and use insights from KPIs to grow sales. This permanent role offers a comprehensive benefits package and a chance to develop within a globally